Zendesk/Backend Developer

Join Us

Zendesk/backend developer

About the Role

At REI Development Services, we’re looking for a Senior Zendesk/Backend Developer to take ownership of complex backend systems across our international iGaming platform, with a strong focus on Zendesk integrations and customer communication services. Beyond building and evolving these core modules, you’ll contribute to platform scalability, backend architecture, and engineering excellence across our technology landscape.

Responsibilities:

Backend Development & Integrations

Develop, maintain, and optimize backend services using PHP 8.4, Laravel 12, FilamentPHP, Node.js 22, and NestJS.
Build and maintain integrations with Zendesk and Sunshine Conversations.
Design and implement scalable APIs and backend services.
Ensure high performance, reliability, and maintainability of backend systems.

Architecture & Engineering Excellence

Contribute to backend architecture decisions and implementation planning.
Promote clean code principles, maintainable architecture, and best engineering practices.
Collaborate closely with cross-functional teams to deliver scalable solutions.
Support continuous improvement initiatives across backend systems and development workflows.

Quality, Performance & Reliability

Write clean, testable, and efficient code.
Participate in code reviews and technical discussions.
Monitor and improve system performance, stability, and scalability.
Contribute to testing, debugging, and production issue resolution.

Continuous Improvement

Support CI/CD processes and automation initiatives.
Evaluate new tools, frameworks, and technologies that improve developer productivity and platform performance.
Help identify and reduce technical debt across the platform.

requirements:

4/5+ years of experience in backend development with strong OOP knowledge and understanding of Design Patterns.
Strong hands-on experience with PHP 8.4.
Proven experience working with Laravel 12.
Experience working with FilamentPHP.
Solid experience with Node.js 22 and NestJS.
Experience integrating and working with Sunshine Conversations.
Strong knowledge of REST APIs and third-party integrations.
Solid experience with MySQL and SQL query optimization.
Experience working with Redis for caching and queue handling.
Experience with Docker in development environments.
Good understanding of Git and collaborative development workflows.
Experience working in scalable, high-availability environments.
Strong problem-solving skills and ability to work independently.
Strong communication skills in English.

Nice to Have:

Experience with messaging systems such as RabbitMQ or Kafka.
Experience with CI/CD pipelines and automated deployments.
Familiarity with monitoring, logging, and observability tools.
Previous experience within iGaming or high-traffic platforms.

Why You’ll Love Working with Us:

Be part of a forward-thinking company in the online casino and sports betting industry.
Be part of a team of dedicated professionals in a supportive, growth-oriented environment.
Work on exciting projects that challenge your skills and help you grow.
Competitive salary and yearly performance bonus.
Attractive benefits, including meal tickets, coffee, pie corner and fresh fruit.
7card membership as part of our comprehensive wellbeing program.
Welcome packs, trial period gifts, and special event surprises.
Private health insurance for peace of mind.
Transportation reimbursement for work-from-office days.
Fun social activities like pizza days, lunch meetings, and themed parties.
Team-building events and sports activities to foster a great working environment.
Training and development programs to support your professional growth.
Plus, many other exciting perks!

About us

This role is outsourced by REI for our partner, NetBet Romania.

Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (BetFirst, Casino777, NetBet), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.

At our company, we’re more than just a team – we’re a community. Come be a part of our success story!

Apply today to embark on a rewarding career journey where every day is a new learning experience.

Growth, Recognition & Opportunities

Benefits that Elevate Your Career

Private medical insurance
Free transportation for office workers
A motivating salary
Performance bonus
Training and development programs
Meal vouchers
Welcome and birthday gifts
Special anniversary and holiday gifts
Lunch meetings
Holiday parties
Team buildings
Challenging projects
Growth opportunities
Autonomy
Job stability
Recognition and rewards

Apply today

REI is dedicated to providing top-notch IT solutions for the gambling industry. We pride ourselves on delivering innovative, reliable, and efficient services that help our clients stay ahead in a competitive market.